When Abdominal Pain Meant Something More — A CCM Nurse’s Quick Thinking

Sometimes, the most important moments in healthcare happen outside the clinic walls — during a simple phone call. Chronic Care Management (CCM) nurses know that every conversation can uncover early warning signs that lead to life-saving care. Listening closely, asking the right questions, and taking quick action can make all the difference.

It began on October 7, during a routine CCM outreach. The nurse checked in with a patient who casually mentioned experiencing left-sided abdominal pain and nausea. Though the patient didn’t sound alarmed, the nurse immediately recognized that these symptoms could indicate something serious — possibly intestinal obstruction or appendicitis.

With calm but firm guidance, the nurse urged the patient to visit the emergency room right away for evaluation. The patient listened carefully and agreed to seek care that same day — a sign of trust and strong engagement in her own health.

A few days later, the nurse followed up to see how the patient was doing. The patient shared that she had indeed gone to the ER and was diagnosed with a left-sided abdominal mass. She had been discharged with instructions for further testing and was scheduled to see a gastroenterologist for specialist evaluation. The nurse also coordinated a follow-up appointment with Dr. Hamilton to ensure ongoing support and monitoring.

Because of the nurse’s swift judgment and persistence, the patient’s condition was identified early — preventing what could have become a serious and complicated medical emergency. What started as mild discomfort turned into an opportunity for timely diagnosis and effective care.

This story is a powerful reminder of the impact CCM nurses have every day. They are often the first line of defense, catching red flags before they escalate. Their quick thinking, clinical expertise, and dedication to follow-through save lives in ways that aren’t always visible — but are always meaningful.

Every call truly counts. What begins as a routine check-in can become the turning point in someone’s health journey. Through CCM, patients are never alone — they have someone listening, caring, and ready to act when it matters most.