From the caring retellings of our CCM nurses, stories like Carlos’s show how small moments make a big impact. 💙 During one Chronic Care Management (CCM) call, his blood pressure spiked to 160/88 after a salty meal. With his nurse’s calm guidance, it dropped to 139/85—proof that compassionate support changes outcomes.

A patient’s quick call to her Chronic Care Management nurse uncovered a medication issue and prevented a hospital readmission—showing how one timely call can change everything.

Sometimes, the smallest details serve as a reminder of why we chose this profession. Not all hero stories happen with bright and flashing lights. Occasionally they can happen with a telephone call while quietly sitting at the kitchen table. As part of an ongoing chronic care management program, the nurse in question made a routine check-in call to one of her patients. Their conversation was mundane in essence, as they went over the traditional things, like her daily routine,

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Redefining patient care—one virtual visit at a time. This provider shows how telehealth keeps care accessible and personal, even beyond the clinic walls.

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