The COVID 19 outbreak has greatly changed the healthcare landscape. Patients need to connect with their physicians urgently not only for their healthcare concerns, but to assuage the fears that naturally crop up during a crisis. Remote patient monitoring can help during this period of crisis, which is expected to last for an extended period.
Healthcare organizations, practices and physicians are facing an onslaught of patient requests, whether they have tested positive for COVID-19 or not. Compounding the issue is the social distancing protocol that keeps many patients out of healthcare facilities. Patients may also - understandably - be fearful of accessing care inside healthcare facilities for several months.
New patient engagement solutions such as Chronic Care Management and Remote Patient Monitoring tools are available now to help manage case flow and patient care. These tools and solutions establish remote connections with their patients, keep track of patient symptoms and maintain communication with them even during the height of the pandemic. Additionally, these platforms facilitate secure texting, calling and virtual visits for patients and providers.
Use of technology helps to more accurately triage patients and avoid overburdening practice and hospital administration, while still providing real-time support and answers for concerned patients.
Ninety-eight percent of patients who receive such virtual care have reported that health technology has helped them avoid a trip to the hospital or calls to their doctors, two metrics that are key for a currently overburdened health industry. Although they are not visiting the provider in person, patients are seeing the value in this new, tech-enabled virtual treatment they are receiving. And the patients seem to be satisfied with the care they receive.
Patient satisfaction with the CCM and RPM platforms is at around 80 percent, with those patients saying they would be willing to recommend this type of technology to their friends.
These technology and service platforms help connect patients to providers with actionable information. A patient experiencing anxiety about their symptoms can connect with their doctor, who can offer empathy and more information about the course of illness.
Knowing that many are fearful of the virus and its potential, leaders in healthcare determined early on that it’s important to be able to share accurate clinical information with patients and their families to avoid widespread fear and panic.
Remote Patient Monitoring (RPM), Chronic Care Management (CCM) and Tele-health are the foundation of virtual patient-centric care. During this pandemic – these foundational products and services reduce the burden on hospitals and physicians who are already over loaded.
By: Anthony Subbiah
Tel: 973 200 7300